Return & Refund Policy

Effective Date: 13th October, 2025

At Lakecity Wellness & Lifestyle LLP, we are committed to ensuring your satisfaction with every purchase. This Return & Refund Policy explains our guidelines on order cancellations, returns, replacements, and refunds.

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1. Order Cancellation

Physical Products

• Orders can be cancelled only before the item has been shipped.

• Once an order has been shipped, it cannot be cancelled.

If you wish to cancel your order, please contact us immediately at
📧 support@lakecitylifestyle.com or call 📞 +91 7300008141.

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2. Refund Policy

No-Refund Policy

We maintain a strict no-refund policy for all products.
However, exceptions may be made in the following cases:

• The product was not received (lost in transit)

• The wrong product was delivered

• The product was damaged during shipping

Refund Process (When Applicable)

If your refund request is approved:

• The refund amount will be credited to your original payment method within 7–14 business days.

• You will receive a confirmation email once the refund has been processed.

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3. Return Policy

We take great pride in the quality of our products. In the rare event that you receive a defective or incorrect product, our return policy ensures a smooth replacement process.

Eligibility for Return

• Returns are accepted only for defective, damaged, or incorrect products.

• A return request must be initiated within 24 hours of receiving the product.

• Products must be returned in their original packaging, with all tags and accessories intact.

Return Process

1. Contact our support team at support@lakecitylifestyle.com with your order details and supporting photos (if applicable).

2. Once your return request is approved, a replacement will be initiated within 2–3 business days.

3. The replacement is expected to be delivered within 4–7 business days after dispatch.

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4. Important Notes

• Delivery timelines may be affected by courier delays, adverse weather, or other unforeseen circumstances.

• Lakecity Wellness & Lifestyle LLP is not responsible for delays caused by third-party logistics providers or factors beyond our control.

• We strive to make the return and replacement process as smooth and hassle-free as possible.

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5. Invalid Reasons for Return or Refund

The following reasons are not considered valid for return, replacement, or refund:

• Change of mind: The buyer no longer wants the item after ordering.

• Price comparison: The buyer found the product cheaper elsewhere after purchase.

Please note: Submitting an order constitutes a legally binding contract to purchase the selected items at the listed prices.

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6. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with your order, please contact us:

Lakecity Wellness & Lifestyle LLP
📧 Email: support@lakecitylifestyle.com
📞 Phone: +91 7300008141